Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to:
- understand their own reactions to different kinds of difficult people
- explore the interrelationship between themselves and the problematic employee
- practice healthier responses to those who make their lives miserable
Extensively updated, a must-have guide to handling the most challenging coworkers.
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