Treat those you communicate with by using this little trick. You can change an entire meaning and feeling of a statement magically. However, you don't need potions or spells for this trick. All you need to do is change "should have" into "could have".What difference does that make?
Using the words "should have" creates condemnation and guilt for something that has already been done and cannot be changed. Once you start using "should have", people tend to stop listening to you.
On the other hand, the phrase "could have" does not condemn anyone. Using these words let someone know he or she had a choice, and this experience then becomes a lesson for making better choices in the future.It can be scary when you realize your employees may not have the communication skills they need. This is so important, that is why we have made "Magic Words that Change Negative into Positive" one of the lessons in the Employee Success Toolkit.For example, a negative statement would be, "You should have worked on that management report instead of filing papers." Contrast this with, "You could have worked on that management report instead of filing papers." The point is made without the sting.
The Employee Success Toolkit is a professional development course for employees in 13
easy-to-follow lessons. It is a system guaranteed to improve attitude, skills, and productivity.
See all the details and learn what the other 12 lessons are at:
http://www.confidencecenter.com/url/toolkit.htm
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The ultimate goal of any supervisor is to turn
ordinary workers into extraordinary employees.
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If you want,
- Happy, positive employees who work as a team, deal with problems and get along with each other instead of constantly complaining.
- Shared excitement and enthusiasm for work even though it's very difficult at times.- Better flow of communication between management and staff
You can do it -and much more- with the Employee Success Toolkit.
See all the details and learn what the other 12 lessons are at: http://www.confidencecenter.com/url/toolkit.htm
Have a great day,Harriet
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Harriet Meyerson
The Confidence Center
Dallas, TX
http://www.ConfidenceCenter.com
Visit our blog for Leadership Articles, Tips, and Strategies: http://www.BecomeABetterLeader.com
USA and International 1+214-736-4141
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