Customer Service: Are Your Customers Going Elsewhere? Quick Tip 10/21/09

Imagine this:

You call your local computer store because you are having issues with your computer. The sales staff puts you on terminal hold. What do you do? You call another store.

You pick up your favorite dress shirt at the cleaners and notice that one of the buttons is missing. You tell the clerk. The clerk says the shirt was like that when you brought it in...except, you know it wasn't. What do you do? You find another cleaners.

You are at a chain hardware store and can't find a particular part. You ask for help and the clerk is either too busy or is rude to you. What do you do? You leave, thinking, 'I will never shop here again.'

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How are your customers treated?

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Whenever an employee comes in contact with a customer, to that customer the employee is the company. Your customers are going to come away either feeling better or worse about the company because of the way they are handled. What kind of impressions are your employees giving?

During these tough economic times, many places are cutting costs, and training can be the first to go. But, you can't afford to skimp on customer service training. If you do, your company could be losing valuable customers.

Because customer service is so important, we have made "Customer Service that Makes Them Say, "Wow!" one of the 13 essential tools in the Employee Success Toolkit.

The Employee Success Toolkit is a professional development course designed for employees. It contains 13 easy-to-follow lessons and is a system guaranteed to improve attitude, skills, and productivity.

See all the details and learn what the other 12 lessons are at:

http://www.confidencecenter.com/url/toolkit.htm 

The ultimate goal of any supervisor is to turn ordinary workers into extraordinary employees.

If you want...

- Your staff to come together in unity and work together as a team

- Respect and a better understanding of co-workers with different backgrounds or cultures

- Employees who think and speak in a positive manner no matter what the circumstances are at the time.

You can do it -and much more- with the Employee Success Toolkit.

See all the details and learn what the other 12 lessons are at:

http://www.confidencecenter.com/url/toolkit.htm

Have a great day,

Harriet

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Harriet Meyerson

http://www.ConfidenceCenter.com

USA and International 1+214-736-4141

Comments

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